Episode 1
Flipping the Org Chart – Servant Leadership in the Real World
Brad Curtis shares how his leadership style evolved from trial-and-error to a servant-first approach—and how real-time data and feedback loops are transforming his company culture.
April 21, 2025
50min
Episode Highlights
- What it means to truly lead from behind
- Using real-time data and feedback loops to empower teams
- Shifting company culture through servant-first principles
- Building trust and accountability without micromanagement
- Why leadership isn’t about titles- but about mindset
Episode 1: Flipping the Org Chart – Servant Leadership in the Real World
Episode Summary
In this kickoff episode of Between the 1s and 0s, we flip the traditional leadership model on its head. Brad Curtis, a seasoned executive and leadership coach, joins us to share his personal journey from command-and-control to servant-first leadership. We explore how real-time data and open feedback loops became the backbone of a high-performing culture—and why true leadership starts at the bottom of the org chart. Whether you’re managing a team, leading a company, or rethinking your role in a system, this conversation is packed with actionable insights to help you lead with humility, clarity, and courage.
Special Guest
Brad Curtis
Brad Curtis is the CEO of Service Specialists, a premier commercial plumbing and HVAC provider based in Texas. With decades of hands-on industry experience, Brad has redefined what leadership looks like in the skilled trades. Under his guidance, the company has embraced a data-driven, feedback-first culture that empowers technicians, strengthens accountability, and delivers results. Brad is passionate about servant leadership, operational excellence, and building organizations where every team member has the tools and trust to thrive.