Episode 3
Building Trust, Leading with Heart – Featuring Stephanie Austin
Stephanie Austin joins Anthony and ChiChi to explore how servant leadership, behavioral insights, and accountability systems transform teams. With experience leading across healthcare, nonprofit, and global business sectors, she shares practical, grounded advice for leaders who want to empower others, scale with clarity, and lead with purpose.
July 2, 2025
50min
Episode Highlights
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Why humility is a leadership superpower — and not a weakness
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How to create a culture of mutual accountability that increases performance and trust
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The power of empowering your team — even when they make mistakes
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Real-world leadership lessons from overseeing 300+ staff in complex environments
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The difference between owning your role versus just “renting” it
- Why relationships matter more than metrics — and how to lead with both
Episode 3: Building Trust, Leading with Heart – Featuring Stephanie Austin
Episode Summary
In this powerful episode of Between the Ones and the Zeros, hosts Anthony Piccolo (CEO, Performance Scoring) and Dr. ChiChi Anyanwu welcome Stephanie Austin, Executive Director of Global Chamber DFW and CEO of Austin Global Solutions.
Stephanie shares leadership insights earned from decades of building high-performing teams across healthcare systems, nonprofits, and global networks. This conversation unpacks:
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- The difference between a good leader and a truly great one
- Why humility is strength, not weakness
- The role of Predictive Index, StrengthsFinder, and other tools in real-world leadership
- How mutual accountability accelerates culture, trust, and performance
- Real strategies for empowering others — even in high-stakes environments
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This isn’t just theory. Stephanie brings real examples of success and struggle — from leading 300+ FTEs to managing cross-functional boards. Whether you’re a seasoned exec or an emerging leader, this episode will ground you in what truly drives impact: trust, relationships, and the courage to stay human.
Special Guest
Stephanie Austin is an accomplished executive, consultant, and connector with over 20 years of leadership experience spanning healthcare, nonprofit, and global business. As CEO of Austin Global Solutions and Executive Director of the Global Chamber Dallas-Fort Worth, she helps organizations operate with excellence — offering back-office support, call center solutions, executive coordination, and strategic consulting.
Known for her servant leadership style, Stephanie blends operational clarity with deep empathy. Whether overseeing 300+ staff or building strategic partnerships across borders, she leads with humility, collaboration, and unwavering accountability. Her influence reaches across sectors and continents — helping people lead better, teams function stronger, and results come with heart.